Our terms and conditions, returns policy, delivery policy, and privacy policy — all in one place. Placeholder text for illustration — have a UK-qualified solicitor review and finalise before publishing.
In these terms, "we", "us", and "our" mean Sabao Wholesale Group Ltd, a company registered in England and Wales. "You" and "your" mean the business placing or intending to place a wholesale order with us. "Goods" means the products listed in our catalogue or otherwise quoted to you.
This site and our catalogue are intended for registered businesses purchasing for resale. We do not sell to individual consumers for personal use, and the Consumer Rights Act 2015 does not apply to orders placed under these terms. By submitting an enquiry or placing an order, you confirm that you are contracting in the course of a business.
Pricing is quoted per case pack and is exclusive of VAT unless stated otherwise; VAT will be added at the applicable UK rate where chargeable. Prices are subject to change until an order is confirmed in writing. Payment terms are set out on each account's confirmed quote. We may suspend or cancel undelivered orders where payment is overdue.
Standard lead time is 5–14 business days from confirmed order and payment, depending on the goods and order volume ordered. We deliver to mainland UK addresses as standard; delivery to other locations may be arranged on request and may incur additional charges. Risk in the goods passes to you on delivery, though title does not pass until clause 6 (Retention of Title) is satisfied. See our Delivery Policy below for further detail.
Ownership of the goods remains with Sabao Group until payment in full has been received for those goods. Until then, you must store the goods separately from your own stock and that of any third party, keep them identifiable as our property, and not pledge them as security. If payment is overdue, we may require you to deliver the goods up and, if you fail to do so, may enter your premises to recover them.
Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited or excluded under English law. Subject to that, our total liability arising from any order is limited to the value of that order, and we are not liable for any indirect or consequential loss, including loss of profit or anticipated savings.
Site content, including text, layout, and the Sabao Group name and marks, belongs to Sabao Group unless stated otherwise. Product images and brand names of third parties remain the property of their respective owners.
We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Details of what we collect and how we use it are set out in our Privacy Policy below.
We will not be liable for any delay or failure to perform our obligations resulting from causes beyond our reasonable control, including but not limited to carrier delays, customs delays, industrial action, or extreme weather. We will notify you as soon as reasonably possible if such an event affects a confirmed order.
These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim, save that we may bring proceedings against you in any jurisdiction where you are based.
Questions about these terms can be sent to our team or to info@sabaogroup.com.
This policy applies to wholesale orders placed with Sabao Group and does not apply to end consumers, who should contact the retailer they purchased from directly.
Buyers must inspect all cartons on arrival and report any damage, shortage, or mis-ship within 5 business days of delivery.
To start a claim, contact us with your purchase order number, photos of the affected cartons, and a description of the issue.
Approved claims are resolved as a replacement shipment or an account credit at our discretion. Where a refund to your original payment method is agreed instead, we aim to process it within 10 business days of approval. Original freight charges are non-refundable unless the return is due to our error, and refunds are issued to the same payment method used for the original order.
Standard lead time is 5–14 business days from confirmed purchase order and payment, depending on SKU and order volume.
We ship to your warehouse, shop, or fulfillment partner of choice within mainland UK as standard; other destinations may be arranged on request.
Freight cost is quoted separately from unit pricing and depends on order size, destination, and carrier.
Risk of loss transfers to the buyer upon handoff to the carrier, unless otherwise agreed in writing.
When you submit an enquiry, we collect your name, company name, email, and the details of your message.
We share information with carriers and service providers as needed to fulfill orders. We do not sell personal information to third parties.
Under UK GDPR, you may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Contact us to make a request.